We want you to feel comfortable on our platform at www.enmove.net and not have to worry about the security of your data. That is why data protection is an important part of our corporate philosophy. In this Privacy Policy, you will find all the information about which Personal Data we collect and process and for what purpose. Equally, we will also inform you of your data protection rights and how you can assert them.
Personal Data is "any information relating to an identified or identifiable natural person. This includes, for example, name or address data, telephone number, mobile number, or online identifiers such as your device id and your IP address.
"Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.
The responsible party for data processing is EnMove of 12 Fisherman's Avenue, BH6 3SQ, Bournemouth, United Kingdom (“EnMove”, “we”, “us”, “our”). If you have any questions or if you wish to exercise your rights, please contact us by email using [Insert Email Address].
Our use of your Personal Data is subject to the UK's Data Protection Act (“DPA”), and the EU's General Data Protection Regulation (“GDPR”), and of course we process your Personal Data accordingly.
In accordance with the DPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data: a) you have given your consent, b) the data is necessary for the fulfilment of a contract / pre-contractual measures, c) the data is necessary for the fulfilment of a legal obligation, or d) the data is necessary to protect our legitimate interests, provided that your interests are not overridden.
The supervisory authority in the UK is the Information Commissioner's Office (ICO). The ICO is located at Wycliffe House, Water Ln, Wilmslow SK9 5AF, UK or online at www.ico.org.uk. However, we would appreciate the opportunity to address your concerns before you approach the ICO or any other supervisory authority.
We process and store your Personal Data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with the UK’s Commercial Law and Fiscal Code. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.
In general, your data is saved and stored using the services of Amazon and Azure (Microsoft). In addition, for optimal data management and support, we store the data related to your contract with us in our proprietary backend.
When you access our platform, some access data is recorded automatically and stored in a log file on our platform's server. This means if you browse and simply have a look at our platform, we process a) the IP address of your computer, b) the date and time of your access, c) the name and URL of the accessed file, d) the browser used, e) the amount of bytes transferred, f) the status of the page request, g) the session ID and g) the referrer URL. The legal basis for processing is our legitimate interest.
We use so-called cookies on our platform. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. There are different types of cookies: i) Essential Cookies. Essential cookies are cookies to provide a correct and user-friendly website; and ii) Non-essential Cookies. Non-essential Cookies are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (“analytical” cookies) or cookies used to display advertisements to you (“advertising” cookies).
As set out in the UK`s Privacy and Electronic Communications Regulations (“PECR”) and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of Non-essential Cookies. For further information on the cookies we use, please refer to our Cookie Policy. The legal basis for processing is our legitimate interest and your consent.
Our platform uses a cookie consent tool to obtain your consent to the storage of cookies and to document this consent. When you enter our platform, the following Personal Data is transferred to us: a) Your consent(s) or revocation of your consent(s); b) Your IP address; c) Information about your browser; d) Information about your device; d) Time of your visit to our platform. The basis for processing is our legitimate interest and your consent.
For business reasons, we analyse the data we have on web and server traffic patterns, website interactions, browsing behaviour etc. The analyses serve us alone and are not disclosed externally and processed using anonymous analyses with summarised and or anonymized values. For further information, please refer to our Cookie Policy.
We use Google Fonts by Google and Font Awesome by Fonticons Inc, on our platform to display external fonts. To enable the display of certain fonts on our platform, a connection to a Google/Fonticons server is established when our platform is accessed. The connection to Google/Fonticons established when you call up our platform enables Google/Fonticons to determine which website sent your request and to which IP address the display of the font is to be transmitted. This represents a legitimate interest.
You can contact us in various ways and data is always collected in the process. You provide us with most of the data that we process when you contact us such as your name, and email address. This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted again, provided that there is no legal obligation to retain it.
We process the personal data that arises when you use our services in order to provide our contractual services. In particular, this includes our support, correspondence with you, invoicing, fulfilment of our contractual, accounting and tax obligations. Accordingly, the data is processed on the basis of the fulfilment of our contractual obligations and our legal obligations.
It is also possible for you to register for an account (Client and Travel Assistant). For this purpose, you can choose a password and you provide us with your email address, first name, last name, address. In case of Travel Assistants, we also ask for details concerning our vetting, background check and interview procedures which may include your biometric ID and data obtained from a Disclosure and Barring Check (DBS).
As a registered user, you have the opportunity to create a user profile with just a few clicks and details (such as a profile picture and other data concerning . Of course, you can change the information at any time via the settings in your profile. The legal basis for the processing of your Personal Data is the establishment and implementation of the user contract for the use of the service.
Lastly, we process data in the context of administrative tasks as well as organisation of our operations, financial accounting and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The purpose and our interest in the processing lies in the administration, financial accounting, office organisation, archiving of data, i.e., tasks that serve the maintenance of our business activities, performance of our tasks and provision of our services.
Of course, we also process the content you publish and share with others, as necessary for the operation of our platform. In addition to the information, you may provide us directly, we receive information about you from others. Users may also provide information about you as they use our platform, for instance as they interact with you or if they submit a report involving you.
We also share some users’ information with service providers and partners who assist us in operating our Event Plattform. You share information with other users when you voluntarily disclose information on the service. Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible.
The legal basis for processing the above is our legitimate interest, the provision or initiation of a contractual service and your consent.
If you make a payment, or ask for payout of earned sums, your payment data will be processed via our payment service provider WorldPay. Payment data will solely be processed through Stripe and we have no access to any Payment Data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the user contract for the use of the service.
In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.
If necessary, we transfer your Personal Data within EnMove. Of course, we comply with the associated legal framework and ensure that your data is processed properly. Access to your Personal Data is only granted to authorised employees who need access to the data due to their job, e.g., to provide our services or to contact you in case of queries.
We may also share your Personal Data with our Business Partners (including subcontractors and freelancers, supplier, investors and project developers or other entities with which we have an ongoing business relationship to provide our services or information) for the purposes described in this Privacy Policy, including (but not limited to) conducting the services you request, or customising our business to better meet your needs.
Personal Data is transferred to our service providers in the following instances:
We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.
In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, we use appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.
Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.
Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.
You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.
Direct Marketing generally takes the form of mail or email but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out.
We are present on social media on the basis of our legitimate interest (Facebook, Instagram and YouTube (Google)). If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The Personal Information collected when contacting us is to handle your request and the bases are both your consent and our legitimate interest.
In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behaviour and the resulting interests. This allows, for example, advertisements to be placed within and outside the platforms that presumably correspond to your interests. The legal basis is our legitimate interest.
When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts or comments that you send to us or leave on our profile or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture). Which Personal Information from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. The legal basis is our legitimate interest and your consent.
We would like to show you interesting advertising outside of our platform and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our platform - for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our platform, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our platform.
We also analyse this data to evaluate the relevance of the advertisements and to optimise the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our platform. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our platform. The legal bases for processing are our legitimate interest and your consent in case of cookies. For further information, please refer to our Cookie Policy.
Under the DPA and GDPR, you can exercise the following rights:
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.
You can withdraw consents you have given at any time by contacting us.
In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.
We may update our Privacy Policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we use cookies. We recommend that you check here periodically for any changes to our Privacy Policy. This Privacy Policy was last updated on Wednesday, 27th December 2023.
If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.